Privacy Policy

Last updated: 8/8/2025

1. Information We Collect

1.1 Personal Information

  • Name and email address (for account creation)
  • Payment information (processed securely by Stripe)
  • Usage data and chat interactions with AI tools
  • Device information and IP addresses
  • Cookies and similar tracking technologies

1.2 AI Interaction Data

  • Chat conversations and prompts sent to AI services
  • AI responses and generated content
  • Usage patterns and preferences
  • Product interaction history

2. How We Use Your Information

  • Provide and maintain our AI tools and services
  • Process payments and manage subscriptions
  • Improve our AI models and user experience
  • Send important service updates and notifications
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Data Sharing and Third Parties

3.1 AI Service Providers

We share your chat interactions with OpenAI and Anthropic to provide AI services. These providers have their own privacy policies and data handling practices.

3.2 Payment Processors

Payment information is processed by Stripe, which has its own privacy policy and security measures in place.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Limited access to personal data by authorized personnel only

5. Your Rights and Choices

5.1 Access and Control

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications

5.2 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Chat interactions may be retained for service improvement purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: support@mygenio.xyz
Address: Tauranga, Bay of Plenty, New Zealand
Data Protection Officer: Fabio Ponzoni

11. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

12. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.